Effective Date: May 2014
Last Reviewed: April 2025
Purpose
Health for All Family Health Team is committed to ensuring that our services are accessible to people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We strive to meet the principles of dignity, independence, integration, and equal opportunity in every aspect of service delivery, including digital accessibility through our website.
This policy outlines how we meet the requirements of the Integrated Accessibility Standards Regulation (IASR) under AODA and describes the accessibility features and supports available to our website visitors.
Commitment to Accessibility
Health for All Family Health Team is dedicated to providing services that are accessible to all individuals, including those with visible and invisible disabilities. We are committed to identifying, preventing, and removing barriers to accessibility in a timely manner.
Our accessibility efforts are guided by the following principles:
- Dignity – Services are provided in a way that respects the dignity of people with disabilities.
- Independence – Services are provided in a way that allows people with disabilities to do things on their own whenever possible.
- Integration – Services are fully integrated, unless alternative measures are necessary.
- Equal Opportunity – People with disabilities are given the same opportunities as others to access our services.
Website Accessibility
We are actively working to ensure our website is accessible and usable for everyone. The Health for All Family Health Team website follows Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where possible, and includes the following features:
- Keyboard navigation compatibility
- Descriptive alternative text for images
- High contrast text and color usage for readability
- Responsive design for mobile and desktop devices
- Clear, consistent page structure using headings and landmarks
- Skip links and accessible form fields
- Support for screen readers
If you encounter a barrier or require information on this website in an alternative format, please contact us and we will respond as soon as possible:
Contact Information:
📞 (905) 472-2200
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📍 379 Church Street, Suite #202, Markham, ON, L6B 0T1
Accessible Formats and Communication Supports
Upon request, we will provide or arrange for the provision of accessible formats and communication supports for individuals with disabilities. This includes:
- Printed documents in large font
- Digital versions of documents that can be read using assistive technology
- Communication via phone or email using plain language
Requests for accessible formats can be made using the contact information above.
Feedback Process
We welcome feedback on how we can improve the accessibility of our services, both online and in person. If you have any comments or concerns, please reach out using the contact information above. Feedback will be acknowledged and addressed in a timely manner.
Review and Updates
This policy will be reviewed regularly and updated as needed to ensure ongoing compliance with AODA and best practices in accessibility.